How far in advance should I book interpreters?
The sooner the better: it gives us time to book the right interpreters, prepare your terminology and complete the necessary dry runs. If it's urgent, message us on WhatsApp all the same and we'll do our best with the time there is.
Can you work on our own video conferencing platform?
Yes. We join your meeting on the platform your team already uses. We walk you through the details so your host can turn on language interpretation, assign interpreters and lead the meeting.
What happens if an interpreter loses their connection?
Interpreters work in pairs, each with backup internet and power. If one drops out, their partner takes over immediately. We also agree on a backup plan with your host during the rehearsal.
How is interpretation priced?
It depends on the languages, the length of the meeting and the format. Our rates reflect the whole job: the preparation before the meeting, the equipment and setup, and the interpretation on the day. When travel is involved, flights, accommodation and daily allowances are listed separately in the same quote.
How is subtitling priced?
We price subtitling by the length of the video and the amount of speech in it: a 20-minute interview with constant dialogue is more work than a 20-minute product video. Send us the link or the file and the languages you need, and we'll quote a fixed price.
Do you work with other languages?
We're a Latin American company working across the Americas, so our main working languages are English, Spanish, Portuguese and French. Other languages are available on request, just tell us what you need.
How do I send my documents?
You can attach up to 5 files, up to 500 MB each. They go straight into FILI's own encrypted storage and are deleted after 30 days if the quote doesn't go ahead. For larger files, we'll send a private link for the transfer.